Terms and Conditions
Last Updated: February 2026
These Terms and Conditions govern the use of the website and services of Dunes Discovery Tourism L.L.C.
1. Company Information
Legal identity and licensing details
- The services are provided by Dunes Discovery Tourism L.L.C, a company registered in the United Arab Emirates.
- Company license number is 1430583.
- Legal form of the company is Limited Liability Company.
- Licensed activity is Inbound Tour Operator.
- The company operates under UAE laws and regulations.
2. Acceptance of Terms
User agreement and consent
- By accessing the website or making a booking you agree to be bound by these Terms and Conditions.
- If you do not agree with any part of these terms you must not use the website or services.
- Bookings made on behalf of others confirm acceptance for all travelers.
- Continued use of the website constitutes acceptance of updated terms.
3. Eligibility
Conditions to use the services
- Users must be at least 18 years of age.
- Users must have legal capacity to enter binding contracts.
- All information provided during booking must be accurate and complete.
- False or misleading information may result in cancellation without refund.
4. Scope of Services
Nature of services provided
- The company provides inbound tourism services and booking facilitation.
- Services may include tours excursions safaris attractions transportation accommodation and visa assistance.
- The company may act as an agent for third party suppliers.
- Third party services are subject to supplier terms.
5. Pricing and Inclusions
Rates inclusions and exclusions
- All prices are displayed in AED unless stated otherwise.
- Prices are per person unless specified.
- Inclusions are limited to those mentioned in the service description.
- Prices exclude tips visas insurance meals personal expenses and hotel extras unless stated.
- Prices are subject to change based on availability and supplier costs.
6. Payments
Payment methods and authorization
- Payments are processed through Ziina payment gateway.
- Accepted payment methods include supported debit and credit cards.
- Full payment is required at the time of booking.
- By submitting payment details you authorize the company to charge the total amount.
7. Booking Confirmation
Voucher issuance and validation
- Confirmation vouchers are issued after successful payment.
- Vouchers are sent electronically via email or WhatsApp.
- Valid vouchers must be presented to redeem services.
- Failure to present confirmation may result in service denial without refund.
8. Cancellation Refund and No Show Policy
Rules governing cancellations and refunds
- All services are subject to supplier specific cancellation policies.
- Cancellation requests must be submitted in writing.
- Cancellations are effective only after written confirmation.
- More than 72 hours before service may qualify for partial refund.
- Between 72 and 24 hours cancellation charges may apply.
- Less than 24 hours before service is non refundable.
- No shows are charged at 100 percent.
- Visa fees government charges service fees and gateway fees are non refundable.
- Refunds are processed to the original payment method within 7 to 14 working days.
9. Amendments and Force Majeure
Schedule changes and uncontrollable events
- The company may amend itineraries due to operational or safety reasons.
- Force majeure events include natural disasters pandemics government actions and flight disruptions.
- No guaranteed refunds apply in force majeure situations.
- Alternative services or credits may be offered at company discretion.
10. Travel Documents and Insurance
Customer responsibilities
- Travelers are responsible for valid passports visas permits and health documents.
- Visa regulations may change without notice.
- Travel insurance is strongly recommended.
- The company is not liable for losses due to missing documents.
11. Limitation of Liability
Extent of company responsibility
- The company acts as an agent for third party suppliers.
- The company is not liable for acts or omissions of suppliers.
- Liability is limited to the amount paid for the booking.
- No liability is accepted for indirect or consequential losses.
12. Website Use and Intellectual Property
Content ownership and restrictions
- All website content is the property of the company.
- Unauthorized use reproduction or distribution is prohibited.
- Website use must be lawful and personal.
13. Data Protection and Privacy
Handling of personal information
- Personal data is processed in accordance with UAE data protection laws.
- Payment data is handled securely by payment gateways.
- The company does not store card details.
14. Governing Law and Jurisdiction
Applicable law and courts
- These Terms are governed by the laws of the United Arab Emirates.
- UAE courts shall have exclusive jurisdiction.
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